Effective Date: September 1st, 2024

At Caret Health, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"). Please read this policy carefully. If you do not agree with the terms of this policy, do not access the Site.

By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a) Personal Information You Provide to Us

When you interact with the Site (e.g., signing up for newsletters, requesting a demo, or contacting us), you may provide certain personally identifiable information (PII) such as:

• Name
• Email address
• Job title
• Company name
• Phone number
• Any other information you choose to provide

b) Automatically Collected Information

We may also collect certain information automatically as you navigate through the Site, such as:

• IP address
• Browser type and version
• Operating system
• Device type
• Referral URLs
• Pages visited on our Site
• Date and time of visits
• Other diagnostic data

This information is collected through cookies and similar tracking technologies.

2. How We Use Your Information

Caret Health uses the information we collect to:

• Provide, operate, and maintain the Site
• Improve and personalize your experience
• Respond to your inquiries and requests for information or services
• Send marketing communications, newsletters, and promotional materials (with your consent)
• Analyze usage trends and performance of the Site
• Monitor and prevent fraud, security breaches, or other unauthorized activity
• Ensure compliance with applicable laws and regulations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Site. Cookies are small text files stored on your device that help us remember your preferences and track your interactions with the Site. You can modify your browser settings to reject cookies, but this may affect your ability to use certain features of the Site.

For more information about how we use cookies, please review our Cookie Policy.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, contractors, or service providers who assist us in operating our Site, conducting business, or providing services to you, such as email distribution or data analytics. These third parties are only given access to the information necessary to perform their services and are required to protect your information.
• Legal Compliance: We may disclose your information when required to do so by law, such as in response to a subpoena, court order, or legal process, or to protect the rights, property, or safety of Caret Health or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Caret Health’s assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site if such a transfer affects the usage of your personal information.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, disclosure, or destruction. While we strive to use commercially acceptable standards to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Choices and Rights

You may have certain rights regarding your personal information, subject to local law. These may include:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal information.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain information.
• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know: You have the right to request details about the categories and specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain legal exceptions.
• Right to Opt-Out of Sale: Caret Health does not sell personal information. However, if this policy changes in the future, California residents will have the right to opt out of the sale of their personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

To exercise your rights under the CCPA, please contact us using the information provided in the "Contact Us" section below. We will verify your identity before processing any requests.

9. Children's Privacy

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe we have collected such information, please contact us, and we will take steps to delete it.

10. Changes to This Privacy Policy

As a growing company, Caret Health may update or change this Privacy Policy from time to time to reflect new services, changes to our practices, or legal requirements. We will post any changes to this page and update the effective date at the top of the Privacy Policy. Your continued use of the Site following the posting of any changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your information, or if you wish to exercise your California privacy rights, please contact us at:

Caret Health

info@carethealth.com

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